SHIPPING & DELIVERY

SHIPMENT INFORMATION  

HAMC.US ships worldwide using UPS delivery. As required by International Laws regulating Commerce and Trade of imports and exports, all shipments from HAMC.US are accompanied by an invoice declaring the exact total value of merchandise purchased in USD. Sale items purchased will be accompanied by an invoice declaring the discounted value of the items.

SHIPMENT DATE

Orders are processed for shipment from HAMC.US Office, from Monday to Saturday from 11:00 a.m. to 5:30 p.m. (PST). Orders placed from Saturday to Sunday will be processed on the following Monday. HAMC.US shall not be held responsible for delays in shipments caused by weather conditions, international customs issues or any other circumstances beyond the control of HAMC.US.

AVAILABLE MERCHANDISE: IMMEDIATE SHIPPING

Orders with available merchandise, based on the confirmation of the availability of the merchandise and verification of the Bank Transaction, are shipped the following day of the order placement. (Orders placed on weekends are shipped on the following Monday). Credit Cards are debited immidiately at the moment the order is processed based on the verification of the Bank Transaction.
 In all cases, HAMC.US reserves the right to delay a shipment if the order is not able to be shipped for reasons beyond control. Please note that during promotions and sales there may be delays in immediate shipping.

PRE-ORDER MERCHANDISE: SHIPMENT IS UPON THE ARRIVAL OF THE MERCHANDISE



Pre-Orders are debited and invoiced the day after of the Order Placement. Orders for "Pre-Order" merchandise will be shipped once the payment has been verified and the merchandise is in stock. Credit Cards are debited immidiately at the moment the order is placed based on the verification of the Bank Transaction.

For orders placed on "Pre-Order" goods by Wire Transfer the payment has to be made at the moment the order is placed. The date of availability indicated online is supplied by the designer. HAMC.US is not responsible for delays, cancellations or changes in pre-ordered items due to modifications during production. In the event that an item reserved by the Client does not arrive, the Client will be informed and a refund will be issued. In case an order was placed with AVAILABLE MERCHANDISE and PRE-ORDER MERCHANDISE the customer will receive the order in two steps: The available merchandise will be shipped the following day of the order placement (orders placed on weekends are shipped on the following Monday), based on the confirmation of the availability of the merchandise and verification of the Bank Transaction. The "Pre-Order" merchandise will be shipped once the payment has been verified and the merchandise is in stock. The total amount of the order indicates if the shipment is free.

SHIPMENTS THAT DO NOT CLEAR CUSTOM’S SUCCESSFULLY IN THE CLIENT’S HOME COUNTRY DUE TO THE NON-COMPLIANCE OF IMPORT REGULATIONS RISK BEING RETURNED TO HAMC.US AT THE CLIENT’S EXPENSE. ALL RE-IMPORT FEES ASSESSED TO PACKAGES RETURNING TO HAMC.US AND THE COST OF THE RETURN SHIPMENT WILL BE DEDUCTED FROM ANY EVENTUAL REIMBURSEMENT.

SHIPMENT TRACKING

Once HAMC.US proceed with the creation of the shipment label, clients receive a notification from UPS specifying the tracking number.

AUTHORIZED SHIPMENT DELIVERY

Upon delivery of every order, Clients are asked to inspect the package carefully BEFORE signing for the receipt of the merchandise. If the Client receives a box that had been opened by the Custom or by the Courier from external inspections, the parcel would be resealed with a control security seal. For any reason, if the package looks tampered or the official adhesive tape is NOT intact, either sign for the package with reservations or refuse the package. In the event, that the package has been signed for with an unauthorized signature or there is evidence that the package has been tampered, be sure to open a claim immediately with the local logistic office and contact us at sales@hamc.us.

UNSUCCESSFUL SHIPMENT DELIVERY

If for any reason, an order from HAMC.US is not successfully delivered to the Client’s address due to a lack of cooperation from the client (wrong telephone number, wrong address, absent at address, non-compliance with import regulations) as per the commercial agreement, the package risks being sent back to HAMC.US at the Client’s expense including any import fees that may be assessed. These fees will be deducted from any eventual reimbursement.

SHIPMENT DOCUMENTS

As per International Laws regulating Commerce and Trade of imports and exports all HAMC.US orders are shipped WITH AN OFFICIAL INVOICE declaring the exact total of merchandise purchased in USD. 

IT IS ILLEGAL TO DECLARE LOWER VALUES OR THE ITEMS AS GIFTS AS PER INTERNATIONAL IMPORT REGULATIONS.